Air Conditioning Repair
At Gold Standard Heating and Air we pride ourselves with our fix it first objective. We will never tell you, " You have to replace it" We will always Diagnose and present options on repairs first. Our objective on the service call is to properly diagnose your HVAC system and educate you on the necessary options for repair. So you to make the best decision for your home. We send Service Technicians, not Salesmen.
Air Conditioning Repair Process
Scheduling
Your call starts with our friendly office staff. We will schedule you at our earliest opening so we can get you back to comfort faster. With text message and email updates you will stay in the loop of when to expect your technician to arrive. Your assigned technician will also provide a courtesy "on the way" phone call 20-30 minutes ahead of arrival.
Diagnosis
Once on sight, our highly trained technicians will begin to perform their system checks to diagnose your system efficiently and correctly. Our 3 main objectives on the service call is. Efficiency, Education and Experience.
Efficiency- We will diagnose the system correctly and in a timely manner to ensure we restore home comfort as quickly as we can.
Education- We will educate the homeowner on the problems with the HVAC system, how this effects their system and home as well as give options for repair/ replacement
Experience- We will deliver the best customer experience we possibly can on every call by going above and beyond for each customer.
Repair
Once our technician has diagnosed your HVAC system. He will present a few options on repairs that way you can decide on what makes sense for your home. While our technician is on site, his job is to look not only at the problem at hand, but the overall condition of the system. If something is needing attention they will educate you on the issues and how this effects your system. We believe being as thorough as possible translates into fewer call backs and enhances the customer experience.
Reports
After each repair our technician will fill out a work performed report, complete with diagnosis, readings, payments and even pictures. Every customer will have a copy emailed to them through our paperless software so each calls history can easily be accessed in the future if you need it.